IT Addresses Service Disruption
submitted by Walt Milligan, chief information officer
In response to recent instabilities in our core central services (Banner, Huskymail, etc.), Information Technology is currently accelerating a project to replace some critical equipment in our network’s core.
We expect to complete this project by the end of this week. We are scheduling actions that have the potential for network and application disruptions. Due to the severity and frequency of the instabilities that have occurred recently--and the level of threat to our operations--these actions will be taking place both during and after business hours.
Under normal circumstances, we would be doing this maintenance late at night, and more slowly. However, in this case, we believe it is critical to complete these replacements as soon as possible.
When this project is completed, we are confident that network and application performance will be much more stable.
We understand that these outages cause all of our customers great inconvenience and lost productivity, and we apologize for the service interruptions.
We appreciate your patience and understanding.
For more information, contact Milligan 487-2015 or at firstname.lastname@example.org .