Chapter 10. Information Technology
Section 10.7. Telecommunication Services

10.7.1.2. Telephone Equipment

To ensure the reliability and maintainability of the campus phone system, all telephone equipment must be purchased or leased through Telcom. This includes, but is not limited to: single line phone sets, key system (Panther) sets, and cordless sets.

To request phone service, do the following:

1. Complete a Service Request form, available from the Web site <http://www.tc.mtu.edu/cs/forms/phonereq.html> or send an e-mail request to <telcom_request@mtu.edu> with the following information:



1. Requester's name, phone number, and e-mail address



2. Contact name, phone number, and department (if different than requester)



3. Valid University index number to be charged for the installation



4. Valid University index number to be charged for the monthly fees



5. Service recipient



6. Location(s): Building name and room number



7. Jack ID (if available) or location of jack


For buildings with new jacks (Dow), indicate by jack color

For buildings with old jacks, indicate by location


8. When someone will be available at location



9. Where can key be picked up if needed



10. Cable needed (type and length)



11. Type of phone



12. Phone number serviced



Requests are scheduled within 6 to 8 working days upon the confirmation date, depending on request.